If you’re reading this, you’re probably wondering how the Hostinger request refund process works. Maybe you signed up for a hosting plan, and it didn’t meet your expectations. Or perhaps you realized it’s not the right fit for your business needs. Don’t worry—you’re not stuck. Hostinger offers a 30-day money-back guarantee, and we’re here to walk you through exactly how to use it, step by step.
Why People Request Refunds from Hostinger
Let’s be clear—Hostinger is one of the most affordable and beginner-friendly web hosting companies out there. But even great platforms aren’t right for everyone. Here are common reasons users decide to cancel:
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Difficulty with setup or migration
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Not enough support for advanced websites
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Site performance not meeting expectations
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Better deals found elsewhere
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Need to upgrade to a different hosting platform
If you’ve encountered any of these, requesting a refund may be the right call.
Hostinger Refund Policy: What You Need to Know
Before jumping in, let’s take a look at the Hostinger refund policy so you understand your rights and what’s covered:
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30-day money-back guarantee applies to most hosting services, including Shared Hosting, VPS, and WordPress Hosting.
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Domains, SSL certificates, and certain add-ons may not be refundable.
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Refunds are only available if the request is submitted within 30 days of purchase.
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Payments made via crypto or certain payment processors may not be eligible for refunds.
Source: Hostinger Terms of Service
Step-by-Step: How to Request a Refund from Hostinger
Here’s the simplified Hostinger request refund guide:
1. Log into Your Hostinger Account
Head over to Hostinger.com and log into your account dashboard.
2. Open the Help Chat
Click on the chat icon in the bottom-right corner of the screen. You’ll be connected with Hostinger’s support bot. Type “refund” to begin.
3. Choose the Product You Want to Cancel
You’ll be prompted to select the hosting service or domain you wish to refund. Make sure you choose the correct one.
4. Follow the Cancellation Prompts
Once you confirm cancellation, the system will ask if you want a refund. Select “Yes, request a refund.”
5. Wait for Confirmation
A support representative may review your case. If everything checks out, you’ll get a refund confirmation within 1–5 business days.
Pro Tip : Be polite but firm in your request. If you’re within the 30-day window, the process should be smooth.
Refund Timeline: How Long Does It Take?
Refunds typically take between 1 to 7 business days depending on your original payment method:
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Credit/Debit Cards – 3–7 days
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PayPal – Usually within 24 hours
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UPI or NetBanking (India) – 3–5 business days
If your refund hasn’t shown up after a week, you can follow up through the live chat for an update.
What’s Not Refundable?
Some services are non-refundable even within 30 days:
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Domain name registrations (due to ICANN regulations)
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SEO Toolkit or Google Workspace
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Privacy Protection and Extended Support
Be sure to review the refund policy on add-ons before purchasing them.
Real User Reviews: Is It Easy to Get a Hostinger Refund?
Most users report that the Hostinger request refund process is smooth and quick—as long as it’s within the 30-day period. Hostinger’s support is responsive and typically doesn’t give users a hard time if they follow the right steps.
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Alternatives to Hostinger
If you’re switching from Hostinger, consider alternatives like:
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Bluehost – Great for WordPress beginners
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SiteGround – Known for fast support and site speed
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DreamHost – Transparent pricing with solid uptime
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Wix Infotech – Custom, human-powered web development, SEO, and hosting solutions View our Services
Need Help Moving Your Site or Starting Fresh?
At Wix Infotech, we help small businesses and entrepreneurs navigate the online world with confidence. Whether you’re switching hosting platforms or building a brand-new site from scratch, we offer:
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Custom WordPress, Wix, or Shopify design
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SEO setup and optimization
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Secure hosting and site maintenance
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Personalized support for businesses in the US and beyond
👉 Get in Touch for a free consultation or quote today.
Conclusion: Don’t Stress—You’re Protected
Requesting a refund from Hostinger doesn’t have to be stressful. As long as you follow the rules and act within the 30-day window, your money-back process should be quick and simple. If you’re switching providers, take time to assess your needs and don’t settle for one-size-fits-all hosting. You deserve a service that supports your growth and goals.
Need custom web development or help managing your next move?
Visit Wix Infotech to discover our affordable, human-focused digital services.